Thank you for choosing BluRum. We strive to provide you with the best products and services. However, we understand that there may be circumstances where you need to request a refund. This Refund Policy outlines the conditions and procedures for seeking a refund for your purchase.

1. Eligibility for Refund:

1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team at support@blurum.co.uk within 7 days of receiving the item. To expedite the process, please provide a clear description of the issue and include relevant photographs. We will assess the situation and, if eligible, initiate the refund or replacement process.

1.2 Order Errors: In the event of an error made by us, such as shipping the wrong product, please notify our customer support team immediately at support@blurum.co.uk. We will promptly address the issue and provide you with the correct product or arrange for a refund.

2. Non-Refundable Items:

2.1 Custom or Personalized Orders: Products that have been personalized or customized according to your specifications are non-refundable unless they arrive damaged or defective.

2.2 Gift Cards: Gift cards purchased from BluRum are non-refundable.

3. Refund Process:

3.1 Approved Refunds: Once your refund request is approved, we will initiate the refund process. Depending on your original payment method, the refund will be credited back to your account within a reasonable timeframe. Please note that it may take several business days for the refund to reflect on your statement.

3.2 Refund Denial: If your refund request does not meet the criteria outlined in this policy, we reserve the right to deny the refund.

4. Shipping Costs:

4.1 Return Shipping Costs: For damaged or defective products, we will cover the return shipping costs. For all other eligible refunds, you will be responsible for the return shipping expenses.

4.2 Original Shipping Costs: Original shipping charges are non-refundable, except in cases where the error was made by BluRum.

5. How to Request a Refund:

To request a refund, please follow these steps:

5.1 Contact our Customer Support: Email us at support@blurum.co.uk with your order number, a clear description of the issue, and any relevant photographs (if applicable).

5.2 Wait for Confirmation: Our customer support team will review your request and respond with further instructions within 2 business days.

6. Contact Us:

If you have any questions or concerns regarding our Refund Policy, please reach out to us at support@blurum.co.uk. We value your satisfaction and will do our best to resolve any issues promptly and professionally.